Refund & Exchange Policy
1. Refund / Exchange Cases:
- Breakage, damage during transport.
- Faulty, wrongly described or different from the sample shown (size, color, shape, weight...).
- Incorrect, different information from the sample shown (image, color, ingredients...).
2. Refund / Exchange Requirements:
- Customers still retain product information including sales invoice, delivery record and stock-out record.
- Package, wrapping, stamps / warranty card, stamp brand,... must remain fully intact.
- No dirt, scratches, breakage, damage, strange smells or signs of being used. In cases of used products, we reserve the right to refuse your refund/exchange request.
3. Refund / Exchange Methods:
In case of exchanging for a replacement product (as stated in Refund & Exchange Policy) please contact us directly by phone: 0901 800 789 or hotline: (08) 37 763 763.
In case of returning products according to "Refund & Exchange Policy" for a refund, we will verify your returning request. If the goods are qualified for returning in accordance with "Refund / Exchange Cases", we will refund by cash or transfer to a bank account upon your request within 7 - 10 working days.